Client reviews Lyon grand hotel des terreaux : Lyon Hotel

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Grand Hotel des Terreaux4/5
16 rue Lanterne, 69001 Lyon
Rating out of 10Satisfaction index clients From Grand Hotel des Terreaux 
7.2
Your stay
Your stay
7.0
Welcome
Welcome
7.7
Available Services
Available Services
6.7
Interior amenities
Interior amenities
7.7
cleanliness
cleanliness
8.3
Quietness
Quietness
7.3
Quality / Price
Quality / Price
6.3
The score reflects the average of 6 reviews sent by our customers WHO ACTUALLY STAYED in the hotel excluding any other review not based on actual stay.
 
Opinions of clients who have left comments:
(Holidays) 25 May 2013
7.8
EMPLACEMENT CENTRAL. BON PETIT-DEJEUNER Personnel d'accueil très souriant et pro
Mise en route accidentelle de l'alarme incendie vers 7 H. du matin et début de panique en étage. Aucune explication fournie sur cet incident!
(Holidays) 24 October 2012
8
Hôtel très bien aménagé et pensé par rapport à l'ancienneté de la construction, notamment la piscine à côté de la salle du petit déjeuner (aucune odeur de chlore)
Erreur sur le tarif facturé de la coupe de champagne rosé.
Anonymous 10 May 2012
8.6
different styles of rooms, very nicely decorated, location is perfect. Kind staff
The swimming pool in the breakfast room was somewhat strange, as this also gave high temperatures
Daniel 30 April 2012
7.2
le petit déjeuner et la disponibilité du personnel au petit déjeuner. la diversité du buffet, la chambre.
peut être à l'accueil, un peu plus de sourire.
Hannelore (Holidays) 29 February 2012
8.6
- personnel très poli et souriant - femmes de ménage, très aimables - service du petit déjeuner très correct
- parfois l'odeur des écoulements dans la sdb - il serait plus agréable que les murs de la cour intérieure aient reçu un petit coup de peinture; ceci éclairerait les chambres
- un miroir (rond) grossissant dans la sdb serait bienvenu
Anonymous (Holidays) 15 February 2012
3.8
The room was lovely and well decorated. It was spacious, clean and homely.
The staff were very nice but not helpful. I had to prompt them to help me find a restaurant for dinner - they were not very forthcoming with their assistance. I also found the pool to be too cold. This was a feature thatattracted me to your hotel and I was disappointed when I discovered it was too cold to use. The change facilities were difficult to use and very cramped. I also would have liked more info on your website about the parking arrangements you have agreed with one of the major parking lots in the city. Lyon is not a driver friendly city and I would have found any information you could have put in your website (including your parking deal and the bays out the front of the hotel to drop off your luggage) would have been greatly appreciated.

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